Contact Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and where to go for problems we have no power to fix. We are an independent information site, not a casino, so we cannot access player accounts or release payments.
What we can help with
Get in touch if you want to:
- report something on our pages that looks out of date or inaccurate, such as a bonus term that has changed
- ask how we research and rank casinos not on GamStop
- suggest a topic for a guide, for example wagering requirements, withdrawal checks or payment methods
- tell us about your own experience with a listed operator, so we can consider it in future updates
- raise a question about advertising, partnerships or the content of this site
We read feedback carefully, but we cannot promise an individual reply to every message, and we do not give personal gambling or financial advice.
How to reach us
Use the contact details or form provided on this page or in the site footer, if one is displayed. We do not publish any email address, telephone number or support hours here that we cannot verify. If you cannot find a channel, check the About Us page for details on who runs the site.
To help us respond usefully, include:
- the page address or title you are writing about
- what you saw and what you think is wrong or missing
- a link or screenshot of the casino's own terms, if you have one
- the date you viewed it
Please never send passwords, full card numbers or identity documents. We will never ask for them.
Problems with a casino account
If your issue is a delayed withdrawal, a closed account, a bonus dispute or a verification request, we are not the right contact. Here is the usual route:
- Contact the casino's support first. Use live chat or email so you have a written record, and keep screenshots of balances, transactions and the terms in force when you claimed any bonus.
- Use the formal complaints procedure. Reputable operators publish one. Quote your account details and the dates involved.
- Escalate to the licensing body or dispute service named in the casino's terms. Check which licence the casino actually holds. Casinos outside the UK system are not regulated by the UK Gambling Commission, so its complaints routes generally will not apply, and your options may be more limited.
None of the operators we feature can be guaranteed to pay out, and a high editorial rating is not a promise about how any individual dispute will go. Our Terms and Conditions set out how we handle the information on this site.
If gambling is causing you harm
If gambling is affecting your finances, relationships or wellbeing, please speak to someone who can help. GamCare runs the National Gambling Helpline on 0808 8020 133, with live chat on its website. In Great Britain, GAMSTOP offers free self-exclusion across licensed sites, and tools such as deposit limits and gambling blocking software can also help. Our Responsible Gambling page explains these options. Gambling is for over-18s only and should never be treated as a source of income or a way to solve money problems.
How we handle your message
We use what you send only to answer you and improve our content. Commercial relationships with operators may earn us commission, but they do not buy ranking position, and feedback from a casino cannot alter an editorial rating. If you think a page has been influenced unfairly, tell us.
Looking for the casino comparison?
If you came here hoping to compare operators, our main guide to non GamStop casinos for UK players covers the ranked list, bonus conditions, payments and licensing in detail. Information there was last checked on 1 October 2026, and bonus terms can change without notice, so always read the operator's current conditions before depositing.